Legal

Ezloop Terms & Conditions

Effective date: May 2026
Last updated: May 2026

PLEASE READ CAREFULLY BEFORE USING THE SERVICES.

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and AIunseen, Inc. (“AIunseen,” “we,” “us,” or “our”), a corporation incorporated in Delaware, United States, governing your access to and use of the Ezloop digital signage products and related services (collectively, the “Services”). The Services are offered under the Ezloop name and brand.

By creating an account, tapping “accept,” pairing a display, downloading or using our apps, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

You may not use the Services if you are barred under applicable law or if you lack legal capacity to agree (for example because of age—see Section 1).

These Terms work together with our Privacy Policy. If this document and the Privacy Policy conflict, the Privacy Policy controls for personal-data topics (and mandatory privacy law overrides both where it applies).

This is not legal advice. Some laws do not permit all provisions below (for example liability limits, arbitration, or class-action waivers) for consumers or in specific countries. Where law forbids a provision, that provision does not apply to you to that extent—and nothing here is intended to strip non-waivable rights. AIunseen does not promise that any clause achieves “zero liability” in every jurisdiction.

1. Who may use the Services; organization accounts

Individuals. You must be at least the greater of (a) 13 or (b) the minimum legal age in your territory to consent to digital services. If you are under 18 or the age of majority where you live, your parent or legal guardian must accept on your behalf where required.

Organizations. If you use the Services for a company, school, reseller, broadcaster, MSP, municipality, franchise, charity, religious organization, kiosk operator—or any entity (“Organization”)—you represent that you have authority to bind that Organization. You and the Organization are jointly responsible for authorized users (“Administrators,” employees, contractors) who access the Organization’s tenant.

If you create or join an Organization account, administrators may access, manage, delete, export, or control content, devices, playlists, users, billing settings, and logs associated with that Organization. AIunseen is not responsible for disputes between an Organization and its users, employees, contractors, customers, venues, or viewers.

2. Description of the Services

The Services may include, as applicable:

Ezloop Controller — account, content, playlist, device, and configuration management (no Ezloop advertising inventory in the Controller app UI).
Ezloop Display — playback of authorized content and ad slots on paired devices.
Websites, APIs, cloud processing, admin tools, support channels, and documentation we make available.

We may add, change, suspend, or discontinue any feature, integration, limit, or plan at any time, with or without notice, except where mandatory law requires notice. We do not guarantee compatibility with every device, OS version, network, browser, TV firmware, CMS, media codec, or third-party platform.

Unless we separately sign a written service level agreement with you, we do not provide uptime, playback, sync, delivery, latency, ad-fill, or support-response guarantees. Playback may be interrupted by device settings, operating-system restrictions, app-store rules, network conditions, power loss, storage limits, third-party services, media format issues, or maintenance.

Ezloop is not designed or warranted for emergency alerts, safety-critical messaging, medical, transportation, aviation, life-safety, or legally required public-warning systems. Do not use Ezloop as the sole or primary method for emergency alerts, evacuation notices, safety instructions, legally required public notices, transportation control, medical instructions, financial trading instructions, or any use where failure, delay, or incorrect display could cause injury, death, property damage, legal noncompliance, or material financial loss.

3. Registration, credentials, and security

You must provide accurate registration information and keep it current. You are solely responsible for all activity under your credentials—including compromise caused by weak passwords, phishing, device theft, or sharing logins. Notify us promptly at support@ezloop.app of suspected unauthorized use.

We may use technical measures (rate limits, bot detection, device binding, re-authentication) to protect the Services.

4. Plans, fees, taxes, billing, and storefront payments

4.1 Payment rails. Most consumer and in-app subscription revenue is processed by third-party storefronts (Apple App Store, Google Play, or similar). Certain commercial, direct-advertiser, or custom offerings may be billed through payment processors we designate. Each processor’s terms and privacy notices apply to checkout pages they operate.

4.2 Storefront payments. For mobile-store purchases, payments are evaluated and routed through Apple’s or Google’s systems pursuant to their developer/program rules. Whether Ezloop, Apple, Google, or another party appears as seller of record varies by program configuration and storefront rules in your territory—you should review checkout screens and storefront receipts. Refund, chargeback, receipt disputes, parental controls, VAT/GST invoicing quirks, or pricing disputes arising from those purchases are ordinarily resolved under platform policies, unless mandatory law dictates otherwise.

4.3 Fees and taxes. Published prices may change. Taxes, duties, and government charges may be added as required. You are responsible for all fees and accurate tax/treaty documentation you claim.

4.4 Auto-renewal. Subscriptions may auto-renew until canceled in the manner the platform or checkout provides. You must cancel before renewal to avoid the next charge—we do not control platform billing UI deadlines.

4.5 Refunds—read carefully.

For purchases made through Apple App Store or Google Play, refund requests are generally handled under the applicable storefront’s refund policies and tools. AIunseen does not guarantee refunds, credits, or prorations except where required by applicable law, storefront rules, or a written policy we publish for a specific offer.

For direct invoices or other non-storefront transactions if offered, fees are final and non-refundable unless we state otherwise in writing for a specific offer or mandatory law requires a remedy.

Nothing in these Terms overrides platform refund rules where those rules are mandatory.

4.6 Technical issues—no automatic refunds or compensation. Technical issues do not automatically entitle you to refunds, credits, extensions, make-goods, damages, or other compensation. This includes outages, bugs, crashes, sync delays, media-processing errors, playback interruptions, analytics inaccuracies, billing-display errors, device or OS issues, network failures, third-party service failures, or similar operational issues. Any refund, credit, or remedy will be governed by these Terms, the applicable storefront or payment-processor policy, any written SLA we expressly sign with you, and mandatory law.

5. Advertising, programmatic delivery, and free or subsidized tiers

Ezloop Controller does not show Ezloop advertising inventory. Playable ad slots described here are delivered on Ezloop Display, when your account’s entitlements allow ads (typically the default free consumer tier).

Plans may include house, direct, and/or programmatic inventory as described in our materials and Privacy Policy. Ads and sponsored content may preload, buffer, prefetch, autoplay, or use bandwidth and device resources. You are responsible for your own network, data, electricity, hardware, and venue costs.

You acknowledge that:

Third-party ad servers, CDNs, and measurement endpoints may receive IP addresses, timing, user-agent strings, and URL parameters when Ezloop Display fires industry-standard beacons—without proxying through our authenticated APIs.
Ad fill, eCPM, fraud scores, brand safety, and revenue recognition lie outside your control and ours in part.

We make no representation regarding revenue, fill rates, third-party payments to you, or your ability to monetize inventory.

Free or trial tiers may change, downgrade, or end according to the offer terms and applicable law. Stored content may be deleted under disclosed retention rules, so you should maintain your own backup copies.

5.1 No professional advice; no revenue guarantees

Marketing copy, FAQs, demos, onboarding tips, chats with support or sales, and informal communications are not professional advice, including legal, tax, securities, privacy, accessibility, ADA, FCC/broadcast clearance, HR, cybersecurity, emergency-system design, revenue projection, fill-rate, advertising-compliance, or child-safety advice. Only these Terms, the Privacy Policy, orders or written addenda we expressly sign, and pricing or checkout screens governed by storefronts or processors where applicable define our obligations.

6. Your content; licenses; representations

“Your Content” means playlists, uploads, manifests-influencing metadata, device names, support tickets, advertiser assets you supply—or anything you inject into Ezloop. You retain ownership subject to licenses below.

6.1 License to AIunseen. You grant AIunseen a worldwide, royalty-free, sublicensable to service providers, non-exclusive license to host, encode, transcode, cache, transmit, display, pair, debug, disclose to service providers, and otherwise technically operate Your Content solely to provide the Services and comply with law.

Category-level information about service providers that may process limited personal data for Ezloop is available at https://ezloop.app/subprocessors.

6.2 Content rights, permissions, and compliance. You are solely responsible for obtaining all rights, licenses, permissions, releases, notices, and consents required to upload, store, transmit, publicly display, publicly perform, or otherwise use Your Content through the Services, including copyright, music, neighboring rights, trademark, publicity, privacy, data-protection, child-safety, advertising, consumer-protection, accessibility, venue, broadcast, and performing-rights obligations.

6.3 Prohibited content & uses. Do not upload or display content or configure integrations that: violate law; harass; incite hatred; sexually exploit minors; disseminate malware; mislead consumers; imitate government; infringe IP; breach export controls (Section 23); circumvent DRM; attack our infrastructure; scrape API keys; mine crypto on our infrastructure; falsely imply Ezloop endorsement; or otherwise create legal, safety, security, or operational risk.

We may—but have no duty—to monitor Your Content. We may remove or refuse any content or suspend access without hearing when reasonable to avoid harm, liability, or abuse.

6.4 Backup. THE SERVICES ARE NOT ARCHIVAL OR BACKUP. YOU ALONE must maintain redundant copies of Your Content.

7. AIunseen IP; feedback

We (and our licensors) own the Services, software, trademarks, logos, UI, documentation, and aggregated anonymous analytics—excluding Your Content.

Subject to your compliance with these Terms, AIunseen grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Ezloop apps solely for your personal or internal business use and only as permitted by the applicable app store rules. For apps obtained through Apple’s App Store, this license is limited to use on Apple-branded products that you own or control and as permitted by Apple’s Usage Rules, including Family Sharing or volume purchasing where applicable.

If you give feedback, you grant AIunseen a perpetual, irrevocable, worldwide, royalty-free license to use it without obligation or compensation—except where law forbids.

You may not: reverse engineer (except where statute allows), scrape beyond documented APIs, benchmark for competitive publication without consent, remove notices, or frame our web apps to inject ads.

8. Third-party services, embeds, URLs, and hardware

You choose third-party streams, web pages, payment links, QR destinations, CDNs, players, hardware, OS builds, networking gear, SD-WAN, satellite links, power, and mounting at your own risk.

We do not warrant continuous operation of YouTube, Vimeo, social APIs, stock-photo sites, RSS, weather widgets, stock tickers, house-of-worship streaming encoders, or any URL you paste.

You are responsible for selecting, installing, configuring, powering, maintaining, and securing your own hardware, displays, mounts, networks, and venues. AIunseen is not responsible for device damage, screen burn-in, overheating, venue compliance, accessibility compliance, fire-code compliance, or other risks arising from your hardware, venue, installation, or operating environment, except where applicable law provides otherwise.

9. Privacy

See Privacy Policy. By using the Services you acknowledge our processing described there.

10. Changes to Terms or Services

We may modify these Terms by posting an updated version at https://ezloop.app/terms-conditions (or successor URL) and updating the “Last updated” date. Continued use after the effective date constitutes acceptance except where mandatory law requires explicit consent for specific changes.

We may change, suspend, or discontinue the Services—or your access—without liability except as mandatory law states otherwise.

11. Termination & suspension

By you. You may stop using Services and (where offered) delete your account via Ezloop Controller → Settings.

By us. We may suspend or terminate access if we reasonably believe you violated these Terms, failed to pay amounts due, created legal or security risk, misused the Services, caused operational harm, or if we are required to do so by law or platform rules. Where required by law, we will provide notice and any refund or remedy required by applicable law or the applicable storefront policy.

Upon termination: rights end; we may delete data pursuant to Privacy Policy retention; no export duty unless mandatory law requires.

Sections intended to survive (examples: Fees owed, IP, Indemnity, Disclaimers, Limits, Disputes) survive.

12. Disclaimer of warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AIUNSEEN (AND AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUCCESSORS)—COLLECTIVELY THE “EZLOOP RELEASED PARTIES”—DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, TIMELINESS, SECURITY, FREEDOM FROM VIRUSES, BACKUP SUCCESS, SYNC CORRECTNESS, PAIRING SPEED, CLOCK ACCURACY, PLAYLIST SEQUENCE INTEGRITY, AD IMPRESSION ACCOUNTING MATCHING STORE LEDGERS, OR THAT CONTENT WILL DISPLAY UNINTERRUPTED.

You assume the risks arising from your use of the Services, Your Content, third-party services, payment disputes with storefronts, and technical issues described in Section 4.6, except where applicable law provides otherwise.

WHERE WARRANTIES CANNOT BE EXCLUDED, THEY ARE LIMITED TO THE SHORTEST LEGAL PERIOD ALLOWABLE.

13. Limitation of liability

13.1 Exclusion of damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE EZLOOP RELEASED PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS; LOST REVENUE; LOST GOODWILL; LOST DATA (EVEN IF ADVISED OF POSSIBILITY); COST OF SUBSTITUTE SERVICES; BUSINESS INTERRUPTION; COVER DAMAGES; LOSS OF USE; PERSONAL INJURY (EXCEPT WHERE NON-WAIVABLE); OR ANY DAMAGES ARISING FROM YOUR RELIANCE ON ANY FEATURE DESCRIPTION, ROADMAP STATEMENT, BETA FEATURE, SOCIAL POST, OR SUPPORT OR SALES COMMUNICATION—INCLUDING DAMAGES OR RELIEF SOUGHT PRIMARILY BECAUSE OF TECHNICAL ERRORS, GLITCHES, OR OTHER OPERATIONAL MISHAPS REFERENCED IN SECTION 4.6 (EXCEPT AS MANDATORY LAW REQUIRES).

13.2 Liability cap. EXCEPT FOR OBLIGATIONS THAT CANNOT BE LIMITED (E.G., SOME FORMS OF GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY WHERE LAW FORBIDS), THE AGGREGATE LIABILITY OF THE EZLOOP RELEASED PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO AIUNSEEN (NET OF APP-STORE COMMISSIONS AND TAXES WE NEVER RECEIVED) FOR THE EZLOOP SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

IF YOU HAVE NOT PAID ANYTHING TO AIUNSEEN IN THAT PERIOD BECAUSE APPLE/GOOGLE PROCESSES ALL PAYMENTS, OUR AGGREGATE LIABILITY IS CAPPED AT US $100—unless mandatory law sets a higher non-waivable floor solely for qualifying consumers.

13.3 Multiple claims. The existence of more than one claim will not enlarge the cap.

13.4 Jurisdictions. Some places disallow caps—those limits apply only to you to the extent required.

14. Indemnification

You shall defend, indemnify, and hold harmless the Ezloop Released Parties from any claim, demand, suit, governmental investigation, fine, levy, lien, judgment, arbitration, subpoena, and reasonable attorneys’ fees and costs (collectively, “Claims”) arising from or related to:

(a) Your Content;
(b) your violation of these Terms or law;
(c) your organizational users;
(d) disputes between you and storefronts, payment processors, advertisers, end viewers, venues, or other third parties affected by your signage;
(e) inaccurate tax or sanction representations;
(f) unauthorized use of your account until you notify us promptly.

We may assume sole control of defense at our discretion (you remain responsible for indemnity costs) and you will cooperate reasonably with our counsel.

15. Release

To the maximum extent permitted by law, you release the Ezloop Released Parties from liability, Claims, disputes, debts, and demands—known or unknown, suspected or unsuspected—related to disputes between you and third parties who interact with or are affected by your displays, including end viewers, venues, minors, advertisers, or storefront refund decisions.

If you reside in CALIFORNIA, you waive California Civil Code §1542 (unknown claims) to the extent waivable.

16. No class actions; jury trial waiver (where enforceable)

WHERE PERMITTED BY LAW FOR YOUR CATEGORY OF USER, YOU AND AIUNSEEN WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT DISPUTES WILL BE RESOLVED ONLY IN AN INDIVIDUAL CAPACITY—NOT AS A PLAINTIFF OR MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If a court voids the class waiver for you, the arbitration / exclusive jurisdiction sections may be severed for you alone as law requires.

17. Binding arbitration (United States disputes—read)

17.1 Informal resolution. Before arbitration, email support@ezloop.app with “Dispute” in the subject; allow thirty (30) days for good-faith resolution.

17.2 Arbitration. If informal resolution fails, either party may demand binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or Commercial Rules if you are a business) as modified here. Seat: Delaware, USA (virtual hearings permitted). Language: English. Each party pays its own attorneys’ fees unless the arbitrator awards fees under applicable law.

17.3 Exceptions. Either party may seek equitable relief in state or federal courts in Delaware for IP misappropriation or unauthorized access—and either party may use small-claims court for qualifying matters.

17.4 EEA / UK / other consumers. If you are a consumer habitually resident in the EEA, UK, or Switzerland, Sections 16–17 may not apply to you if mandatory law gives you non-waivable rights to sue in your home courts or prohibits pre-dispute arbitration—in which case any dispute may be brought before competent courts as that law requires, and Delaware exclusivity does not control to the prohibited extent.

18. Governing law

Subject to Section 17.4, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules that would apply another body of law—except that mandatory consumer protections of your country of residence remain available where required.

Subject to Section 17.4, exclusive venue for court proceedings other than arbitration or small claims lies in state or federal courts located in Delaware—and you consent to personal jurisdiction there.

19. Time limit on claims

TO THE MAXIMUM EXTENT PERMITTED BY LAW, any claim must be filed within one (1) year after the claim accrues—or forever barred—unless a longer non-waivable period applies for your jurisdiction or claim type.

20. Export; sanctions; government use

You warrant you are not in a comprehensively sanctioned country/region or on any restricted party list where use would violate U.S. or other export laws. You comply with all applicable export, import, re-export, and sanctions laws.

U.S. Government rights notice (if applicable): elements of the Services constitute “commercial computer software” under DFARS/ FAR where relevant—government use is subject to those clauses.

21. Apple App Store; Google Play

21.1 Apple. If you obtain Ezloop apps from Apple’s App Store, you acknowledge and agree that:

These Terms are between you and AIunseen, Inc., not Apple.
Your license to the app is limited as described in Section 7 and Apple’s Usage Rules.
AIunseen, not Apple, is responsible for the Ezloop app and its content, except as these Terms and applicable law provide.
Apple has no obligation to furnish maintenance or support services for the Ezloop app.
If the Ezloop app fails to conform to any applicable warranty that cannot be disclaimed, you may notify Apple, and Apple may refund the purchase price, if any, to the maximum extent permitted by Apple’s policies and applicable law. Apple has no further warranty obligation for the app.
AIunseen, not Apple, is responsible for addressing claims by you or any third party relating to the Ezloop app or your possession and use of it, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer-protection or similar claims, except where applicable law or Apple’s rules provide otherwise.
If a third party claims that the Ezloop app or your possession and use of it infringes that third party’s intellectual-property rights, AIunseen, not Apple, will be responsible for the investigation, defense, settlement, and discharge of that claim to the extent required by these Terms and applicable law.
You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
You must comply with applicable third-party terms when using the Ezloop app.
Developer name/contact: AIunseen, Inc.; legal and terms questions: support@ezloop.app.
Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to your App Store license and may enforce them against you.

Additional Apple terms: https://www.apple.com/legal/internet-services/itunes/dev/minterms/.

21.2 Google Play. Google’s Play Terms of Service (https://play.google.com/about/play-terms/) apply to distribution; Google is not responsible for Ezloop obligations.

22. Assignability

AIunseen may assign or delegate these Terms freely. You may not assign without our prior written consent—except corporate reorganization permitted by law.

23. Entire agreement; severability; waiver; interpretation

These Terms and the Privacy Policy (for data topics) constitute the entire agreement. If any provision is invalid, remaining provisions stay effective to maximum extent. Failure to enforce ≠ waiver. Headings convenience only. “Including” means including without limitation. English prevails.

24. Contact

AIunseen, Inc. (Ezloop Services)

Legal / Terms questions: support@ezloop.app (subject: “Legal — Terms”).

END OF TERMS